2009-2013 VW Golf MK6 custom carbon fiber steering wheel

Shipping Policy

We understand the excitement of starting your new modification journey, and our team is committed to getting your orders fulfilled as quickly as possible.

Dispatch Times

• All orders are typically processed and dispatched within 1-3 business days of order confirmation, depending on stock availability.
• During peak sales periods, processing times may be extended. For more accurate shipping estimates during busy times, please contact us directly.

Delivery Times

• Once your order is dispatched, delivery times will vary based on the destination:
  • VIC, NSW, QLD, and SA: Estimated delivery time is 1-5 business days.
  • WA, NT, and TAS: Delivery may take slightly longer due to extended freight times.
• Please note that ModStreet.com.au is not responsible for any reasonable shipping delays caused by the courier service.

While we aim to deliver within the specified timeframes, we cannot guarantee an exact delivery date. You will receive a tracking link to monitor the progress of your delivery. Be aware that items from a single order may be shipped separately.

Why Is My Item Taking Longer Than Expected?

Occasionally, unforeseen issues can delay delivery. If your item has not arrived 10 business days past the expected delivery date, we recommend contacting the courier service to lodge a claim. Once the claim is filed, please inform us so we can monitor the situation. If the courier officially deems the package as "lost," we will take the following actions:

• Send a replacement item if available.
• Offer store credit, a refund, or an exchange for another product if a replacement is unavailable.

Damaged Packages

If your package arrives damaged, we sincerely apologize for the inconvenience. Please follow these steps for a quick resolution:

• Notify us of any damages within 7 days of delivery.
• Submit photos of the damaged items via our Contact Form to initiate a claim.
• Our team will request additional evidence as needed to process the claim promptly.

Tracking Shows "Delivered," But I Have Not Received My Item

In rare cases, you may not receive a package marked as "delivered." This could be due to mishandling, theft, or a system error by the courier. Here’s what to do:

• Contact the courier service immediately for assistance.
• If you have opted for package protection at checkout, we will promptly send a replacement. If a replacement is unavailable, we will issue store credit.

Important: Each claim is assessed individually by our team. ModStreet.com.au reserves the right to deny claims that do not meet our criteria. In such cases, customers may need to pursue resolution with the courier or local authorities in cases of theft.

Rural Areas Shipping

• Our standard shipping rates apply to metro areas in each state. Additional shipping fees may be charged for deliveries to rural or remote locations.

For any further assistance or inquiries about your shipment, please reach out to us:

• Email: support@modstreet.com.au
• Phone: +61 493 798 778

Thank you for choosing ModStreet.com.au for your automotive needs!